Returns Policy

All full priced items are eligible for a refund or credit note if item(s) are returned in the post to us within 14 days of receiving the item(s). The total amount refunded or credited will be minus original shipping charges.

Due to hygiene reasons we do not accept returns for earrings or hair accessories/headbands/fascinators.

Refunds are reversed onto the form of payment used for the order, i.e. credit card, Afterpay account or credit note. Store
credits are valid for 12 months from the date of issue.

Shipping costs of returning an item is the responsibility of the customer.

Due to the limited nature of our pieces, we currently cannot facilitate exchanges. If you would like to return your item for another size or style, please lodge your request for a credit note to make a new purchase. If you need your item urgently, please contact customerservice@intermoda.com.au and we will do our best to assist you.

Unsure of what size to purchase or have questions about a garment? Our Customer Service Team is on hand to assist.
Contact customerservice@intermoda.com.au or 0444 580 111.

Final Sale items are products that have a reduced price and are marked with Final Sale. These items cannot be returned for a refund unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

Promotional sale products are full price products temporarily discounted in cart during a period of time; ie. Afterpay Day Sale or Click Frenzy or Black Friday. All products purchased during a promotional sale can be returned for a credit note. All credit notes will expire 12 months after the activation date.

Credit notes cannot be used in the David Jones & Myer concession stores.

Full priced item(s) purchased with the Montique welcome or VIP code are eligible for the same returns conditions as full-priced goods. The Montique welcome and VIP code can not be used in conjunction with any other promotion.

Our quality control team at Montique Clothing ensures high standards and procedures to ensure every garment is checked before dispatching it. In the unlikely chance that you believe your garment is faulty, or you have received the incorrect item, please contact us as soon as possible. For any email correspondence, please include a photo of the fault so our team can assess it. You can send an email to customerservice@intermoda.com.au or text 0444 580 111.

If we at Montique Clothing deem the garment as faulty, we are able to provide a replacement, repair or refund. For minor faults, we offer a repair or replacement within a reasonable time. If there is a major fault that cannot be repaired or replaced, then we are able to provide a refund. In the case where the faulty garment needs to be returned back to us, we provide free return shipping. This is in accordance with Australian Consumer Law.

Goods that are damaged as a result of wear and tear are not considered to be faulty.

Please note that we can refuse a repair, replace or refund if we find that:

• The garment has no reasonable fault
• The damage or fault has been caused by customer misuse, fair wear and tear or failure to follow cleaning instructions
• You purchased the garment understanding it was flawed or faulty at the time of purchase
• There has been a substantial amount of time between the purchase date and the acknowledgement of fault

Returns must be sent back to us within 14 days of receipt. Items returned to us after this period will not be accepted and will be sent back to you.

Once your order is completed and confirmed via email, it is instantly sent to our dispatch system to pack your items and ship them to you as soon as possible. This leaves a fairly short window in which we can cancel, change, amend or remove items from your order.

We are unable to swap items on a completed order. If you need to cancel, change the shipping address or amend or remove items from your order please contact the Customer Service team as soon as possible. We cannot guarantee it will be possible to honour your request, however if you contact us within 12 hours of placing your order we will endeavour to amend your order where possible. If an order is returned back to us due to an incorrect or incomplete address, we will need to contact you to process a new shipping fee for re-delivery.

Any orders that you may want to cancel once dispatched need to be returned at your own expense. If you choose to cancel, shipping fees are non-refundable once the order is sent out.

All full priced goods purchased via Afterpay or Zip are also eligible to be returned for a refund or credit note. If a refund has been requested, any remaining scheduled payments will be adjusted/cancelled, and any completed instalments will be refunded to you by the payment platform minus original shipping charges. If a credit note has been requested, your original payment schedule with the payment platform will continue until all instalments are completed.

Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be returned for an online store credit (valid for 12 months).

All sale or outlet items are final sale unless deemed faulty by our Customer Care Team, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.

Faulty refunds will be processed to your original chosen payment platform and any scheduled payments will automatically be adjusted/cancelled accordingly.

Shipping costs of returning an item is the responsibility of the customer.

Gift cards cannot be refunded. Please note that any gift cards purchased in or delivered to an address in NSW from 31 March 2018, or in SA from 10 December 2018 will expire three years after the date of activation. 

Please email our customer service team for a returns form. Please note, the only correct way to initiate a return is to request a return by email to customerservice@intermoda.com.au. If you return an item without return form we are unable to guarantee that your return will be processed. 

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.